Return Policy
Thank you for shopping at myzoras.com! We want you to love your new clothing pieces. If you are not entirely satisfied with your purchase, we are here to help.
Returns & Exchanges
- Eligibility Window: You have 10 days from the date you received your item to request a return or exchange.
- Item Condition: To be eligible for a return, your item must be unworn, unwashed, unaltered, and in the same condition that you received it. It must also have all original tags still attached.
- Non-Returnable Items: For hygiene reasons, certain items such as [e.g., bodysuits, swimwear, jewelry, or sale items] cannot be returned.
How to Initiate a Return
- Contact our customer care support team at with your order number and the reason in info@myzoras.com for the return.
- Once your request is approved, we will send you instructions on where and how to send your package.
- Please note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
- Once we receive and inspect your returned item, we will send you an email to notify you that we have received it.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Damaged or Wrong Items
Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@myzoras.com so we can evaluate the issue and make it right.